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In October 2019 we announced the launch of our RAM Energy Fuel Poverty Fund to help households who are fuel poverty.

Fuel poverty continues to affect over 560,000 households in the Midlands, in England today there are 2.5 million households living in fuel poverty and unfortunately this is on the rise. Households who are in fuel poverty often have to take the choice whether to ‘heat or eat’ over the winter. There are many contributing factors that are playing into this including the rising cost of energy, household income and the increased cost of living. Millions are suffering from ill-health, stress and anxiety, reduced educational achievement and social isolation which are all linked to being fuel poor.

RAM Energy was formed through a partnership between Derby City Council and Robin Hood Energy, to eliminate fuel poverty and provide low cost energy to Midlands residents. It is estimated that 15% of Derby residents are currently living in fuel poverty. We are working hard to reduce this figure and help make Derby a safer and stronger city.

One of the ways we are doing this is through the RAM Energy Fuel Poverty Fund which has been created to directly help residents in need towards their winter fuel bill payments.

Recipients must be a RAM Energy customer, or in the process of switching to RAM Energy and be living within Derby boundaries.

Through this initiative, successful applicants in a single person household will receive a £50 credit on their energy account and those in a multiple person household will receive £100. Households may apply for the fund once each year; all applicants will also receive an energy efficiency and advice information pack to provide guidance and support for the future.

On top of this RAM Energy does not perform credit checks on new customers, something which can limit supplier options for some households.

Research commissioned by the Department for Business, Energy and Industrial Strategy also highlighted ‘Households with a higher likelihood of being in fuel poverty reported greater difficulties when budgeting for their energy use’ and because of this are ‘more reliant on having to pay upfront for their energy using a key card or token meter’. Pre-payment contracts can cost the customer more, partially due to the higher processing fee. With RAM Energy, if you are a pre-payment customer and do not go into emergency credit, we will give the opportunity to move to a credit account which could save you up to 10% of your energy bill. We check our pre-payment customers’ accounts every 6 months and get in touch with customers to provide options these including a free Smart Meter. More information regarding pre-payment meters can be found on our website

If you are interested in signing up for RAM Energy visit our website to find out more. Robert from Chellaston had this to say about RAM Energy:

“I was struggling to pay my heating bills when I spoke to someone from the council who suggested RAM Energy as a supplier, I was able to save money compared to my previous supplier by switching and have found RAM Energy’s customer service fabulous”