Why should I join RAM Energy?
There are lots of reasons to switch to RAM Energy. By joining us you benefit from:
- Protection from price hikes with our fixed-price tariff.
- Straightforward billing to keep you in control of your energy use.
- Peace of mind that you have the cheapest tariff that meets your need – and if that’s no longer the case, we will let you know on your next bill.
- An online account that lets you view your bills and make secure payments anytime you want.
- Free calls to our friendly local customer service team.
- Practical tips to help you save energy and money.
We are delighted to be working with Robin Hood Energy as our licenced supplier, and believe our shared goals to address fuel poverty can make a real difference across the region.
How is my quote calculated?
When we provide you with a quote, the estimated savings are based on the information you give us, including what you tell us your current usage is with your current provider. All our quotes include VAT at 5%.
If you don’t have you energy use on hand then we will estimate the saving based on the details you provide.
Our calculations follow the rules set by the energy regulator, Ofgem. If you are on a fixed tariff that has less than one year left, the rules assume that at the end of the tariff you will move to the cheapest variable tariff available from your current supplier.
Are RAM Energy part of the Warm Home Discount Scheme?
Yes, RAM Energy are part of the Warm Home Discount Scheme for the Core Group. This scheme is only mandatory for energy suppliers to offer once they reach a customer base of 250,000.
As is it our mission to eradicate fuel poverty, we have opted into the scheme voluntarily before reaching the 250,000 threshold.
What is the Warm Home Discount Scheme?
The Warm Home Discount is a government scheme that gives extra help to people struggling with their energy bills. The scheme means that, if you're getting Pension Credit or are a low-income household, you could qualify for a one-off discount of £140 on your electricity bill, usually made between October and March. This doesn't affect your Cold Weather Payment or Winter Fuel Payment.
You qualify for the Warm Home Discount with RAM Energy if on 8th July 2018 all of the following applied:
- Your electricity supplier was part of the scheme
- Your name (or your partner's) was on the bill
- You were getting the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well).
If you meet the criteria for the Warm Home Discount rebate under the Core Group, you will receive a leter from the Department of Work and Pensions letting you know that you qualify.
All eligible customers should receive a letter by 7th December 2018. If you think you are eligible for the Warm Home Discount but have not received your letter by this date you can contact the Warm Home Discount Scheme helpline on 0800 731 0214, Monday to Friday, 8:30am to 4:30pm.
Find out more about the scheme and check if you're eligible on the Government website - Warm Home Discount Scheme.
Will I need to contact my current supplier?
No, you can leave that to us. We’ll contact your supplier and arrange the switch, allowing you to make the most of RAM Energy’s low cost rates as quick and easy as possible.
Will I be without energy when I switch?
No, there won’t be any interruptions to your service. In fact you won’t notice a difference - after all it’s the same energy, just at a cheaper price.
What happens if I still owe money to my current provider?
If you still owe money to your current supplier or you have had an unpaid bill for over 28 days, then they will normally ask you to pay what you owe before you switch.
How long will it take to switch to RAM Energy?
Normally it takes around three to six weeks in total. This includes a fourteen day cooling-off period when you sign up, meaning you can change your mind if you’re not happy.
How do I get a smart meter?
I'm having issues logging into my online account
Please make sure your software is up to date. There are various reasons why you might not be able to log onto your account, it could be due to a firewall or antivirus software issue on your computer which is blocking the website for some reason.
- You check your computer or device is updated to the latest software.
- Try another browser such as Internat Explorer, Firefox, Safari or Chrome.
If you are still experiencing issues you can also try resetting your browser to the default settings.
If none of these work and you are still unable to log on, please contact our customer service team who will be happy to help.
I've forgot my username or password
You can recover your username (email address) or reset your password online.
To do this click 'Log in' and then select either 'Forgot password' or 'Forgot email'.
To reset your username you will need your account number, postcode and surname. We will send details of your username to the email address registered on your account.
What if I have special requirements?
At RAM Energy we aim to deliver excellent customer service and meet your needs as best we can. You can tell us about your requirements and we'll add your details to our Priority Services Register (PSR). You will qualify if you meet one of the following criteria:
- You are of pension age
- You have a disability or and impairment
- You are chronically sick
- You have a long-term health issue
Our PSR is also open to customers with any other characteristics or vulnerabilities identified as being relevant due to the priority service required.
This is a free of charge service with the following priority services offered:
- Providing additional support to help you identify any person acting on behalf of RAM Energy.
- Allowing you to nominate or give legal entitlement to another person to act on your behalf and receive account communications from RAM Energy.
- Conducting and providing meter readings on your behalf at appropriate frequencies, if you are unable to do so yourself.
- Assessing PPM functionality where it is safe and reasonably practical to do so.
- Sending you communications in a format appropriate to your needs and circumstances such as large print or brailee.
- Providing you with further or additional non-financial services, where appropriate and practical for RAM Energy to provide.
Once you join the register we will let you know about any changes or interruptions to your energy service, you then have time to make other arrangements if necessary. We can also read your meters for you if you are unable to do so yourself.
What fuels are used to generate my electricity?
At RAM Energy our focus is on serving our customers rather than generating our own power. If you select one of our green tariffs, the electricity provided will be certified as being sourced from UK based wind and solar generators. The electricity that is physically supplied to British homes comes from the National Grid, via the pylons and substations in the local area. To cover the electricity consumed by customers on our green taariffs, we purchase Renewable Energy Guaranteer of Origin (REGO) certificates. Ofgem issues one of these certificates for every megawatt hour (MWh) of renewable electricity produced by generators.
All suppliers, including RAM Energy’s partner supplier Robin Hood Energy, are required by Ofgem to provide information about the mix of fuels used to generate the electricity supplied to customers, as well as any environmental impact.
Here is our partner Robin Hood Energy's latest Fuel Mix Disclosure for the period 1st April 2017 to 31st March 2018. Following the launch of our Green tariffs in July 2018, next years Fuel Mix Disclosure figures will reflect this and show an increase in the proportion of energy sourced from renewable sources.