We’re now running a limited phone service. Our call centre is open Monday to Friday, from 9am to 5pm.
Why should I join RAM Energy?
There are lots of reasons to switch to RAM Energy. By joining us you benefit from:
- Protection from price hikes with our fixed-price tariff.
- Straightforward billing to keep you in control of your energy use.
- Peace of mind that you have the cheapest tariff that meets your need – and if that’s no longer the case, we will let you know on your next bill.
- An online account that lets you view your bills and make secure payments anytime you want.
- Free calls to our friendly local customer service team.
- Practical tips to help you save energy and money.
We are delighted to be working with Robin Hood Energy as our licenced supplier, and believe our shared goals to address fuel poverty can make a real difference across the region.
How is my quote calculated?
When we provide you with a quote, the estimated savings are based on the information you give us, including what you tell us your current usage is with your current provider. All our quotes include VAT at 5%.
If you do not have you energy use on hand then we will estimate the saving based on the details you provide.
Our calculations follow the rules set by the energy regulator, Ofgem. If you are on a fixed tariff that has less than one year left, the rules assume that at the end of the tariff you will move to the cheapest variable tariff available from your current supplier.
Are RAM Energy part of the Warm Home Discount Scheme?
Yes, RAM Energy are part of the Warm Home Discount Scheme for the Core Group. We must offer the Warm Home Discount as we have now met the threshold of 200,000 meter points.
As part of our mission to eradicate fuel poverty we opted into the scheme voluntarily in 2018 before we met this threshold.
What is the Warm Home Discount Scheme?
The Warm Home Discount is a government scheme that gives extra help to people struggling with their energy bills. The scheme means that, if you're getting Pension Credit or are a low-income household, you could qualify for a one-off discount of £140 on your electricity bill, usually made between October and March. This does not affect your Cold Weather Payment or Winter Fuel Payment.
You qualify for the Warm Home Discount with RAM Energy if on 7th July 2019 all of the following applied:
- Your energy was supplied by us on this date.
- Your name (or your partner's) was on the bill.
- You were getting the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well).
If you meet the criteria for the Warm Home Discount rebate under the Core Group, you will receive a letter from the Department of Work and Pensions (DWP) letting you know that you qualify.
All eligible customers should receive a letter by the middle of December. If you think you are eligible for the Warm Home Discount but have not received your letter by this date you can contact the DWP Warm Home Discount Scheme helpline on 0800 731 0214, Monday to Friday, 8:30am to 4:30pm.
Find out more about the scheme and check if you are eligible on the Government website - Warm Home Discount Scheme.
How do you get your Warm Home Discount rebate?
The DWP will contact you by December if you're eligible for the Warm Home Discount under the Core Group. At that point you receive the rebate automatically.
When and how will the rebate be paid to you?
We will begin to issue the rebates between December and March.
The way that eligible customers will receive the rebate will depend on the payment method on the account:
- Credit - The rebate will be applied as credit on your account.
- Traditional Pre-Payment - We will send a voucher which you can redeem to top up your meter, the Post Office facilitates this.
- Smart Pre-Payment - We will apply the credit to your meter.
If you wish, you could split your rebate across your gas and electricity account or entirely on your gas.
What happens if you're eligible but haven't received a letter?
You will not receive a letter from the DWP until October-December 2019.
If it gets to December and you still have not received a letter from the DWP stating that you will receive the Warm Home Discount, then please contact the Warm Home Discount Team.
The Warm Home Discount Team are available Monday to Friday, 8.30am to 4.30pm on 0800 731 0214.
Or by post, Warm Home Discount Team,
Blue Zone, Ground Floor Phase 1,
RAM Energy aim to give all our customers an excellent service and we will do everything we can to meet your needs.
Eligible customer can receive additional services in relation to their communication, access and safety needs. Please call our customer service team on 0800 121 6699 for further information.
Please note the Warm Home Discount Scheme is administered by our partner Robin Hood Energy.
Will I need to contact my current supplier?
No, you can leave that to us. We will contact your supplier and arrange the switch, allowing you to make the most of RAM Energy’s low cost rates as quick and easy as possible.
Will I be without energy when I switch?
No, there will not be any interruptions to your service. In fact you will not notice a difference - after all it is the same energy, just at a cheaper price.
What happens if I still owe money to my current provider?
If you still owe money to your current supplier or you have had an unpaid bill for over 28 days, then they will normally ask you to pay what you owe before you switch.
How long will it take to switch to RAM Energy?
Normally it takes around three to six weeks in total. This includes a 14 day cooling-off period when you sign up, meaning you can change your mind if you are not happy.
How do I get a smart meter?
I'm having issues logging into my online account
Please make sure your software is up to date. There are various reasons why you might not be able to log onto your account, it could be due to a firewall or antivirus software issue on your computer which is blocking the website for some reason.
- You check your computer or device is updated to the latest software.
- Try another browser such as Internat Explorer, Firefox, Safari or Chrome.
If you are still experiencing issues you can also try resetting your browser to the default settings.
If none of these work and you are still unable to log on, please contact our customer service team who will be happy to help.
I've forgot my username or password
You can recover your username (email address) or reset your password online.
To do this click 'Log in' and then select either 'Forgot password' or 'Forgot email'.
To reset your username you will need your account number, postcode and surname. We will send details of your username to the email address registered on your account.
What if I have special requirements?
At RAM Energy we aim to deliver excellent customer service and meet your needs as best we can. You can tell us about your requirements and we'll add your details to our Priority Services Register (PSR). You will qualify if you meet one of the following criteria:
- You are of pension age
- You have a disability or and impairment
- You are chronically sick
- You have a long-term health issue
Our PSR is also open to customers with any other characteristics or vulnerabilities identified as being relevant due to the priority service required.
This is a free of charge service with the following priority services offered:
- Providing additional support to help you identify any person acting on behalf of RAM Energy.
- Allowing you to nominate or give legal entitlement to another person to act on your behalf and receive account communications from RAM Energy.
- Conducting and providing meter readings on your behalf at appropriate frequencies, if you are unable to do so yourself.
- Assessing PPM functionality where it is safe and reasonably practical to do so.
- Sending you communications in a format appropriate to your needs and circumstances such as large print or brailee.
- Providing you with further or additional non-financial services, where appropriate and practical for RAM Energy to provide.
Once you join the register we will let you know about any changes or interruptions to your energy service, you then have time to make other arrangements if necessary. We can also read your meters for you if you are unable to do so yourself.
What fuels are used to generate my electricity?
At RAM Energy our focus is on serving our customers rather than generating our own power. If you select one of our green electricity tariffs, the electricity provided will be certified as being sourced from UK based wind and solar generators. The electricity that is physically supplied to British homes comes from the National Grid, via the pylons and substations in the local area. To cover the electricity consumed by customers on our green tariffs, we purchase Renewable Energy Guaranteer of Origin (REGO) certificates. Ofgem issues one of these certificates for every megawatt hour (MWh) of renewable electricity produced by generators.
All suppliers, including RAM Energy’s partner supplier Robin Hood Energy, are required by Ofgem to provide information about the mix of fuels used to generate the electricity supplied to customers, as well as any environmental impact.
Here is our partner Robin Hood Energy's latest Fuel Mix Disclosure 2019 for the period 1st April 2018 to 31st March 2019. As fuel mix figures are retrospective, the table shows a combination of the 3 month period prior to launching our 100% renewable electricity tariffs* in July 2018 and 100% renewable electricity following 9 months.
*Our green electricity tariffs are certified as being sourced from UK based wind and solar generators. For every Megawatt hour (MWh) of electricity purchased for our customers, we also purchase a Renewable Energy Guarantee of Origin (REGO) certificate, which proves the electricity is certified as being sourced either directly from the renewable generators or through a green wholesale energy provider.