What are smart meters?
Smart meters connect wirelessly to your In Home Display unit (IHD) and RAM Energy customer services.
The IHD unit sits in your home allowing you to see in real time how much energy you are using, this gives you better control over your energy use. The IHD unit also gives you an alternative, easier top up method.
Why choose smart meters?
It can be a real hassle running to the shops to top-up a prepayment meter key, especially if you are midway through cooking! Smart meters allow customers to top up online or over the phone from anywhere, this means energy can be topped up from the comfort of your home, or even when you are out and about without having the risk of running out of energy at an inconvenient time.
What can smart meters offer you?
- More control over your energy use – smart meters help you keep an eye on your household energy use, this means you can limit consumption of energy guzzling appliances and use them more efficiently.
- Increased information over your energy spending – your smart meter will display credit levels and can be programmed to warn you if you are approaching a credit limit.
- Flexibility to top-up – you can use your smart Pay-As-You-Go card to top-up online, over the phone or at your nearest PayPoint retailer.
Top up options for Pay-As-You-Go customers with smart meters
Remember! Your minimum top-up per fuel is £5 so you will need to top-up £5 on gas and £5 on electricity to get started.
* Top up online now all pay portal*
Top-up over the phone
Call our Freephone number on 0800 121 6699 to make a payment.
Top-up in person
Take your top-up card to any PayPoint outlet. It’s very important to keep your receipt from top-ups at PayPoint outlets. Find your nearest PayPoint retailer.
Using your smart meter
Get further information on RAM Energy smart meters by downloading our Smart Meter User Guide.
Smart metering installation code of practice
The smart metering code of practice (SMICOP) is the set of rules or standards that all energy suppliers must follow when installing a new smart meter. You can download the full SMICOP June 2018 or find out more on the SMICoP website.
How can I get a free smart meter?
As a RAM Energy customer you can request to be added to the priority list for smart meter installation by contacting us via phone or email. You simply need to provide your name, address, account number and ask to be added to the priority smart meter list. You will be contacted within 6 months to have your appointment booked. You'll also receive a free In Home Display Unit with your new smart meter.
We can currently add you to the list if you are a dual fuel or electricity only customer. We currently aren't able to add you to our list if RAM Energy only supplies your gas, we'll update this page when we can so pop back to check this page soon.