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We’re now running a limited phone service. Our call centre is open Monday to Friday, from 9am to 5pm.

How do I top-up my smart meter?

You can top up your smart meter account online, over the phone or at your local PayPoint outlet. The amount you top up will go directly onto your smart meter.

Remember, the minimum top up is £5 per fuel so you’ll need to top up £5 on gas and £5 on electricity to get started.

Top up online

Top up your smart meter online now.

Top up person

Take your top up card to any PayPoint outlet.

Keep your PayPoint receipts

It is important to keep every receipt from top ups at a PayPoint outlet in case there is a communication error stopping your payment from going straight onto your meter. If this happens, manually input your Vend Code into your smart meter or smart meter In Home Display unit. For guidance on this refer to your Smart Meter User Guide.

Top up over the phone

Call us free on 0800 121 6699

Having problems topping up?

Occasionally there may be a communication error that prevents your top up information from reaching your smart meter. If this happens consult your Smart Meter User Guide which will give you guidance on manually inputting your top up Vend Code into your In Home Display unit or smart meter.

If you continue to experience problems topping up, call us on 0800 121 6699 and we will resolve your issue as quickly as possible.